Returns & Refunds
If something is wrong with an eligible order, contact us within seven days of delivery and we’ll guide you through the next steps.
Last updated: 4 September 2026Return window
Eligible return requests must be made within 7 calendar days after delivery. Keep the invoice, original packaging, labels and accessories.
Eligible returns
An item may qualify when it is damaged, defective, incorrect, incomplete or materially different from the confirmed listing, subject to verification.
Non-returnable items
Opened hygiene and personal-care products, used items, personalised or custom-sourced goods, digital items and clearance products are generally non-returnable unless faulty or incorrect.
How to request a return
Use Contact Us or email support@luxawatch.pk with your order reference, reason and clear pictures or video. Do not send a parcel before receiving return instructions.
Inspection and refund
Returned items are inspected after receipt. Approved refunds are arranged using the available method confirmed by support. Delivery charges may not be refundable unless the item was faulty or incorrect.
Exchanges
Where stock is available, an eligible item may be exchanged instead of refunded. Price differences and additional delivery charges will be confirmed first.